Receptionist and Front Office Job In Rahway, New Jersey
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Answers all incoming calls promptly and courteously. Always projects an optimal image of the hospital, handling callers in a professional, courteous and helpful manner. Responds immediately to all notifications of emergency situations and follows current policy and procedure to notify all involved parties and that the proper announcement repeated the appropriate number of times. Gains a clear understanding of each caller’s request and processes the call appropriately, sending the call to the correct destination on the first attempt. Demonstrates a thorough awareness of and familiarity with information resources in the department by being able to locate information. Screens all non-patient long distance telephone calls not allowed by the extension’s class of service. Make periodic scheduled and unscheduled announcements over the public address system, delivering them at the scheduled time, and in a clear, pleasant voice. Initiates group pages as appropriate.
High school graduate or equivalent. Knowledge of hospital operations and/or console operations of an Avaya Telephone system. Good oral skills. English is a must, second language a plus.
Founded in 1917, Robert Wood Johnson University Hospital Rahway is a 265-bed acute care hospital, serving Union and Middlesex counties. It provides 24 hour emergency services to more than 32,000 patients each year, along with cardiac care, hematology-oncology services, critical care, orthopedic surgery, neurology and neurosurgery. The hospital has gained renown for its rehabilitative services, which include physical therapy, occupational therapy, audiology, speech and swallowing therapies. The hospital is home to Care Connection, a subacute unit that uses extensive rehabilitation services to ease the transition from acute care hospitalization to home.
The hospital provides full diagnostic and laboratory services. It also offers extensive outpatient services, including wound care, balance testing and treatment, imaging, sleep care and pain management. The hospital's cardiac and pulmonary rehabilitation programs are consistently praised by participants for their ability to motivate, build strength, stamina and improve quality of life.