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Pediatric Associates Physician Jobs

Receptionist and Front Office Job In Plantation, Florida

Patient Contact Center Rep

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Company: Pediatric Associates Profession/Specialty: Receptionist and Front Office Location: Plantation, Florida 33324
Job Description
  • PRIMARY FUNCTION
    • Answer incoming calls from our patients providing outstanding customer service.
  • ESSENTIAL FUNCTIONS OF THE JOB
    • This list may not include all of the duties that may be assigned.
       
    • Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude
    • Follow prepared scripts based on call type
    • Register new patients by gathering pertinent information and entering into XPM system
    • Verify insurance coverage and information
    • Set patient appointments upon request and identify future visits
    • Document accurately and efficiently within all systems (XPM, CRM, EHR)
    • Data entry and maintenance of customer data bases
    • Provide customers with product and service information
    • Respond to patient inquiries
    • Research required information using available resources
    • Communicate with offices when necessary
    • Handle customer complaints and other customer support related issues, and provide customers with proper solution
    • Meet established standards within all performance criteria
    • Other duties may include, but not limited to, outbound calls, copying, faxing, etc.
  • PERFORMANCE REQUIREMENTS
    • Education:
      • High School diploma or GED

    • Licensure:

    • Knowledge, Skills & Abilities:

    • Experience:
      • Prefer minimum of one year experience in a call center environment. • Knowledge of XPM and CRM system desired • Familiar with automated call distribution, IVR, and skill-based routing systems • Must have strong verbal communication skills • Previous customer service experience required
EOE
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Community Information

Beautiful beaches, golfing, fishing, kayaking, dancing, dining, sailing, shopping...

We have it all! Florida offers a lifestyle that suits every taste, and our physicians take full advantage of life in the sunshine. Physicians at Pediatric Associates enjoy family friendly neighborhoods and great schools as much as they enjoy the exciting nightlife and dining scene of places like South Beach. Pediatric Associates has locations throughout South Florida and Tampa.

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Pediatric Associates Physician Jobs
About Pediatric Associates

Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Founded in 1955, Pediatric Associates opened its first office in Hollywood, Florida. Since then, our physicians have cared for four generations of families with our first patients now bringing their children, grandchildren and great-grandchildren to our practice. The company was one of the first medical groups to introduce satellite office locations staffed by multiple physicians. We were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available.

Currently, our 28 neighborhood locations are staffed by more than 180 providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach and St. Lucie counties.

Contact Information
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