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BayCare Health System Physician Jobs

Business Professional Job In Clearwater, Florida

Knowledge Management Coordinator

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Company: BayCare Health System Profession/Specialty: Business Professional Location: Clearwater, Florida
Job Description
The Knowledge Management Coordinator is responsible for the development, posting and maintenance of knowledgebase content for all Contact Centers (CC) across BayCare Health System. Works closely with Contact Center Optimization (CCO) team and key stakeholders in executing knowledgebase content and operational objectives. Assists in implementation, configuration and maintenance of knowledgebase content management system. Creates, uploads and manages content on CC knowledgebase and Sharepoint site(s) including: rich media content (i.e.: images, text, graphics, videos and other identified collateral). Works closely with the CCO and CC teams to maintain site content standards with regard to Operational guidelines and BayCare strategy. Performs other duties as assigned in support of other identified content development activities. Required education is a Bachelors Degree in Web Design or Journalism. Preferred education is a Master's Degree in Web Design or Journalism. Required experience is 3 years of web content development or journalism experience for organizations within a large Contact Center environment. Preferred experience is Contact Center platforms and tools (e.g. Panviva, NICE, SharePoint, etc.). #LI-GP1 Required specific skills includes: Team player with experience working in fast paced, dynamic and agile environment; Demonstrable creative writing, critical thinking, problem solving, and project management skills; Impeccable attention to detail? ?#LI-GP1
EOE
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BayCare Health System Physician Jobs
About BayCare Health System

BayCare is a leading not-for-profit health care system that connects individuals and families to a wide range of services at 14 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions. Inpatient and outpatient services include acute care, primary care, imaging, laboratory, behavioral health, home care, and wellness. Our mission is to improve the health of all we serve through community-owned, health care services that set the standard for high-quality, compassionate care.

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