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U.S. Medical Management Physician Jobs

Emergency Medical Technician Job In Troy, Michigan

Clinical Support Specialist Lead Nights (EMT OR MA)

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Company: US Medical Management Profession/Specialty: Emergency Medical Technician Medical Assistant Location: Troy, Michigan 48084 Type of Facility: Multi Specialty Group
Job Description

Clinical Support Specialist Lead

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services” – Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on “We are Unified in our Work through our Continuum of Services” “We can Find Comfort that We are Making a Difference for our Patients” & “We make a Broader Positive Impact on Society”, allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.


Position Description

The job of Clinical Support Specialist (CSS) Lead entails handling telephone inquiries from patients, families, other physicians and other healthcare professionals relative to patient care questions or needs. Professional and efficient management of visitors, telephone calls, clerical duties and customer service. Responsible for oversight of Home Health Certification, Recertification, census and care plan oversight activities. Renaming and redirection of faxes to the appropriate department to be processed in a timely manner according to company protocol.


Essential Duties and Responsibilities

  • Functions as the team lead under the direction of the CSS Managers and Director
  • Develops, coordinates and implements CSS work schedules and daily assignments
  • Identifies and problem solves technical and workflow issues
  • Escalates to Managers and Director
  • Responsible for documenting occurrences/disciplinary action on the designated form. Notify Manager whenever an occurrence is identified
  • Assists Managers/Director as assignments are given
  • Receives inquiries from patient/caregiver in a concerned and professional manner; documents all conversations/actions/outcomes in the patient chart
  • Assesses patient needs and communicates method of resolution via system
  • Communicates medical need for patient visits to Scheduling Department
  • Reviews patient charts following visits and processes physician orders through appropriate home health agency and/or vendor
  • Receives critical lab values report from lab and contacts VPA physician to ascertain follow up action
  • Notes physician orders in chart and completes action as directed
  • Documents any complaint from patient or caregiver on designated form and takes immediate corrective action, if possible
  • Reports, in writing to supervisor
  • Maintains patient confidentiality
  • Triage, interpret, archive and rename medical records based on clinical urgency using standardized naming conventions and processes
  • Communicate with all members of the health care team and office staff in the assigned service area
  • Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor
  • Promptly, accurately, professionally and courteously receives 100% of all telephone calls and directs and or records and relays messages
  • When on duty, ensures the reception station is staffed 100% of the time
  • Provides on-site coordination of home health documentation
  • Interacts with Physicians, staff, patients/families, community agencies etc.
  • Coordinates and oversees all direct home health paperwork provided by home health providers
  • Home health coordination to assure referrals and paperwork for home health are properly and timely placed
  • Exhibits excellent service behavior to all physicians, VPA staff, patients, caregivers and community vendor agencies during all encounters
  • Demonstrates interpersonal skills that promote communication, collaboration, problem resolution, and team work
  • Completes and submits all required documents and reports in a timely manner
  • Collaborate with physician to ensure all potential Care Plan Oversight and care coordination billable minutes are captured
  • Completes additional tasks outside of the above responsibilities as assigned
  • Triage on-call and coordinates with provider and practice manager on patient follow up
  • Completes all essential duties and responsibilities of the Clinical Support Specialist role


REQUIRED Knowledge, Skills, and Experience

  • Emergency Medical Technician (EMT), Licensed Practical Nurse (LPN), or Certified Medical Assistant
  • 5+ years of geriatric clinical experience
  • 5+ years of health care customer service experience
  • Knowledge of compliance (including clinical records) of all local, state and federal laws regarding licensure and certification with Home Health Care compliance standards
  • Familiar with home health care referral criteria and services
  • Remains up to date about changes in the field of home health care; shares information with appropriate personnel
  • Assures the coordination and delivery of home health services provided throughout the VPA practice
  • Computer Skills: Microsoft Excel, Word and Outlook
  • Excellent organization, communication and time management skills
  • The ability to multi task, self-motivate, maintain a professional demeanor and dependability
  • Ability to adapt to new systems as required and apply guidelines/ procedures
  • Ability to analyze problems and resolve issues in a rapid, direct and complete manner
  • Ability to assess importance of inquiry and to assign priority for resolution
  • Skill in teamwork and maintaining relationships with patients, caregivers and coworkers


Preferred Knowledge, Skills and Experience

  • Electronic medical record experience
  • Familiarity with home health care referral criteria and services
  • Knowledge of compliance (including clinical records) of all local, state and federal laws regarding licensure and certification with Home Health Care compliance standards


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Job Map - Troy, Michigan 48084 US
U.S. Medical Management Physician Jobs
About U.S. Medical Management

With more than 2000 employees across the country, USMM promotes an environment that is rooted in supporting the home-based, patient centered care that our family of companies provides. 

Contact Information
Heather Fronrath - Recruiter Phone: Email:
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