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BayCare Health System Physician Jobs

Receptionist and Front Office Job In Clearwater, Florida

Customer Serv Center Spec

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Company: BayCare Health System Profession/Specialty: Receptionist and Front Office Location: Clearwater, Florida
Job Description
The Customer Service Center Specialist is responsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives. Responsible for quickly determining the needs of the customer and cross-marketing other services across the health care system. Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions. Supports BayCare Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area. Other marketing and non-marketing related duties as assigned. Required specific skills include: active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM < 2 errors. Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.
EOE
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BayCare Health System Physician Jobs
About BayCare Health System

BayCare is a leading not-for-profit health care system that connects individuals and families to a wide range of services at 14 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions. Inpatient and outpatient services include acute care, primary care, imaging, laboratory, behavioral health, home care, and wellness. Our mission is to improve the health of all we serve through community-owned, health care services that set the standard for high-quality, compassionate care.

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