Receptionist and Front Office Job In Corpus Christi, Texas
Call Center Representative - Thomas Spann Primary Care
Corpus Christi, Texas 78414 Type of Facility: Hospital
Summary:
Takes calls from the public, physicians, and clinics for class registration, hospital & doctor information, mails health & marketing info to callers. Provides assistance to RN staff, keeps database updated with current info, runs reports, helps develop targeted campaigns, performs mail campaigns. Participates in all referral programs, answers questions and makes referrals. Enters caller information and requests accurately and correctly in CMax and Vision. Process HCC mail, aps, renewals, payment and updates information accurately, Participates in PI processes, identifies and addresses problems. Provides good customer service. Works in multiple call queues.
Requirements:
- Looks for ways to improve efficiencies and provides input.
- Assists in mail processing and processing deposits for HCC, Champion EMS, SAQ, special events and SportsCARE.
- Personal and office staff safety, identifying and reporting or removing hazards noted in a busy office environment.
- Assists in identifying and bringing issues to management to that could effect policy to improve customer service.
- Identifies and provides input into the planning and implementation of system goals.
- Ability to analyze information and caller requests and provide accurate and timely solutions.
- Identify problems and Customer service and risk areas and communicate to supervisors or appropriate hospital personnel.
- Every call requires Rep to recognize customer service and communication problems and respond quickly and appropriately offering quick and meaningful solutions in a fast-paced, changing work environment.
Work Type:
Full Time
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CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures.
Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ.
To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
EXTENDING THE HEALING MINISTRY OF JESUS CHRIST
We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.