Receptionist and Front Office Job In Lakeland, Florida
Patient Service Specialist - Call Center - Full TimeNext Steps... Apply Now
Education: High School Graduate or equivalent (GED)
Requirements (within the last five (5) years):
- A minimum of two (2) years customer service experience.
- A minimum of one (1) year of experience within the medical insurance environment. A college degree in related field may be considered in lieu of experience.
- Preferred medical appointment scheduling for multiple specialty physician group.
- Strong interpersonal skills to communicate effectively with internal and external customers (this includes a clear speaking voice).
- Ability to type and enter data with speed and accuracy.
- Ability to work independently with attention to detail.
Working in a fast-paced, high-volume Call Center environment, the Patient Service Specialist (PSS) receives incoming and makes outgoing telephone calls to patients to schedule or reschedule appointments. In addition the PSS schedules appointments based upon physician referrals and schedules hospital follow-up appointments based upon discharge or ER instructions.
The PSS is responsible for scheduling appointments for multiple providers and specialties, each with a unique protocol and instructions, and confirming patient insurance is accepted.
Located between Tampa Bay beaches and Orlando attractions, Lakeland is a growing city supported by a variety of robust businesses and families of all ages. Although the population continues to grow, the city's cost of living and taxes are among the lowest in the state and NO STATE INCOME TAX!
Lakeland is within an hour of 2 major airports, Tampa and Orlando International, and is conveniently located near Interstate 4 (I-4) along the stretch of Florida's High Tech Corridor. Our centralized location ensures a healthy environment where locally owned shops and restaurants thrive, as well as the largest manufacturers and nationally recognized companies such as Geico Insurance, FedEx, Publix supermarkets and Rooms-To-Go Furniture.
With year-round moderate weahter, 243 days of sunshine, and some of the country's best sports teams and world-renowned attractions, Lakeland is a fun and fulfilling place to live. Lakeland also harbors a medley of cultural treats such as the internationally known architecutre of Frank Lloyd Wright on the campus of Florida Southern College and the Imperial Symphony Orchestra. Residents enjoy a variety of outdoor activities including water skiing, fishing, boating, cycling and golf. Close to Disney World, Universal Studios, Sea World, Busch Gardens, NFL's Tampa Bay Bucs, NHL's Tampa Bay Lightening, MBL's Tampa Bay Rays, and Legoland. Lakeland is also the spring training home of the Detroit Tigers with Clinic physicians serving as the offical medical provider for their Florida operation.
Since 1941, Watson Clinic has built a reputation for healthcare excellence, epitomizing the highest standards in expertise, technology and service. These qualities also distinguish our staff, as they are inspired by our warm, friendly and professional atmosphere. As a member of the Watson Clinic team, you are a member of our family and play a crucial role in benefiting the lives of every patient we serve. With our emphasis on quality service, a positive work environment, and our mission of improving the wellness of our community, it's easy to understand why Watson Clinic is one of Central Florida's premier places to work.
The truest measurement of the Watson Clinic difference lies in the bright minds and compassionate spirits of our people. We hope you will choose to make Watson Clinic part of your future, as only the best and most talented will be chosen to carry on the Clinic's legacy.