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U.S. Medical Management Physician Jobs

Information Technology Job In Troy, Michigan

Senior Technical Support Engineer

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Company: US Medical Management Profession/Specialty: Information Technology Location: Troy, Michigan 48084 Type of Facility: Multi Specialty Group
Job Description

Senior Technical Support Engineer

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services” – Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on “We are Unified in our Work through our Continuum of Services” “We can Find Comfort that We are Making a Difference for our Patients” & “We make a Broader Positive Impact on Society”, allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

 

Position Description

The Senior Technical Support Engineer is part of the users’ single point of contact for internal technical support and the technical lead for the team. This position works with various aspects of our IT environment, including major project involvement with server, network, and database solutions. We are seeking a highly motivated, customer-focused team player to provide internal customers with exceptional IT support. The candidate must be able to effectively communicate with users of varying levels of technical expertise.

 

Essential Duties and Responsibilities

  • Deliver timely remote and onsite technical support for end users via phone, email, and IM, and implement corrective solutions
  • Attain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problems
  • Manage and maintain the Image and Deployment process for desktops, laptops, and tablets
  • Manage and maintain the Technical support tools for the team and become the subject matter expert
  • Independently investigate possible solutions to previously unseen issues
  • Identify opportunities and recommend/implement solutions for improving service efficiency
  • Work with various groups in the organization to develop and implement IT and business projects as required
  • Train users on various technologies
  • Work with outside vendors to coordinate efforts towards supporting business initiatives, as part of projects
  • Develop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases
  • Build and configure desktops, laptops, and tablets
  • Active Directory and Exchange account administration
  • Escalate, as appropriate, to management or other teams any incident needing additional resources or management awareness, maintaining ownership of the call and closing the call with the user within established SLAs
  • Available for 24 x 7 rotating on-call shift

 

Required Knowledge, Skills, and Experience

  • High school diploma or equivalent
  • 3 years of work experience in a fast-paced Helpdesk working on a variety of items
  • Experience with basic server troubleshooting
  • Experience with deploying and provisioning of profiles for IOS and Android
  • Experience with Active Directory Security Administration and Group Policy
  • Ability to prioritize and complete multiple jobs simultaneously
  • Team-oriented, good at sharing and asking for help when needed
  • Self-motivating, needs to be able to stay on task and work diligently without constant supervision
  • Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory
  • Proficiency with image deployment in WDS or SCCM
  • Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgrades
  • Solid foundational understanding of networking concepts

Preferred Knowledge, Skills, and Experience

  • Bachelor’s degree in related field
  • Microsoft certification
  • 1 year of experience managing MDM Air –Watch
  • Experience with PowerShell Scripting

 

 

EOE
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U.S. Medical Management Physician Jobs
About U.S. Medical Management

With more than 2000 employees across the country, USMM promotes an environment that is rooted in supporting the home-based, patient centered care that our family of companies provides. 

Contact Information
Heather Fronrath - Recruiter Phone: Email:
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