Non-Clinical Entry Level Job In New Braunfels, Texas
Ambulatory Service Representative - Santa Rosa Ambulatory Surgery Center
New Braunfels, Texas 78130 Type of Facility: Hospital
Summary:
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.
Responsibilities:
- Receives and directs phone calls from patients and physician offices
- Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
- Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
- Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
- Schedules urgent care appointments as needed and directed by physician
- Greets patients for scheduled and/or urgent care appointments and procedures
- Confirms and verifies patient demographic and insurance information
- Collect co-payments from patients upon arrival when applicable
- Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
- Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
- Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
- Reviews and audits billing discrepancy reports and researches errors for resolution
- Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required
Requirements:
- High School Diploma
Work Type:
Full Time
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CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures.
Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ.
To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
EXTENDING THE HEALING MINISTRY OF JESUS CHRIST
We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.