CUSTOMER SERVICE REP / PATIENT ACCOUNT SERVICES/ FULL-TIME

POSITION SUMMARY: The Customer Service Representative serves as the hospital’s primary contact for all patient billing inquiries. Acts as a liaison between hospital and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure resolution of outstanding balances. Fulfills the organization’s mission of care and service by providing superior customer service to the patient community.

DUCATION:  High school graduate or equivalent.

CERTIFICATION/LICENSES:

SKILLS: 

• Must possess superior communication, organizational, and analytical skills
• Strong attention to detail, strong interpersonal and customer service skills
• Ability to work in a fast-paced environment, ability to comply with procedural guidelines and maintain confidentiality
• Basic knowledge of insurance processing terminology, demonstrated proficiency with relevant hospital software applications, along with standard office equipment and PC software
• Bilingual (Spanish) preferred

EXPERIENCE:  At least 1 year experience in a physician office or hospital setting preferred.  Familiarity with medical billing/collections and healthcare insurance.  Previous experience in a call center or “dialer” environment preferred.

NATURE OF SUPERVISION:

-Responsible to:  Director of Business Office

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 ENVIRONMENT:

- Bloodborne pathogen A

Works in a clean, well lighted, ventilated, smoke free environment.

PHYSICAL REQUIREMENTS: Subject to stressful situations.  Must be flexible in work schedule. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.