Information Technology Job In Santa Fe, New Mexico
Service Desk Tech / Information Services/ Full-Time
Santa Fe, New Mexico 87505 Type of Facility: Hospital
POSITION SUMMARY: Primarily works without direct supervision. Serves as a central point of contact and channel for users to communicate with the IS staff; provides software application and hardware support; identifies, records, tracks and resolves user problems. Trains other personnel and maintains procedures. Monitors multiple computer systems running various operating systems and applications to ensure high performance and availability for all users. Troubleshoots and resolves issues with end user computing equipment and operating systems. Performs backups of data and programs. Communicates with vendors regarding hardware repairs and software problems. Maintains and performs preventative maintenance on hardware as assigned. Performs other duties as required. Uses experience and acquired skills to perform required tasks.
Requirements
EDUCATION: High School degree or equivalent required. Post high school Information Systems course work preferred.
CERTIFICATION/LICENSES: IT Based Certifications preferred. Valid New Mexico Driver’s License required.
SKILLS: Ability to monitor computer and network systems, interpret displays, take appropriate action, and manage computer system jobs on a variety of hardware and software. Ability to read and write English fluently, ability to proficiently use a keyboard, ability to maintain good customer relations, excellent telephone and communication skills, ability to explain complex solutions and problems to users (regardless of their technical ability), excellent problem solving and communication skills, good documentation skills, personal computer related hardware troubleshooting skills, all required; advanced level knowledge of hospital supported applications and routine processes. Trained and proficient to independently work all Help Desk shifts including days and nights or perform advanced tasks such as security incident response.
EXPERIENCE: One year experience in the installation, maintenance, troubleshooting and support of Personal Computers required. Experience in a Help Desk environment including monitoring of systems preferred.
CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures.
Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ.
To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
EXTENDING THE HEALING MINISTRY OF JESUS CHRIST
We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.