Project Manager II - Strategic Planning

Summary:

This position is responsible for providing overall administrative support to the Senior Vice President, Strategy, Marketing and Digital and the respective functional departments and leaders. This role handles a wide variety of responsibilities involving the clerical and administrative functions of the executive office, support functions for departments reporting to the SVP, and project management support for various projects and assignments. Project scope can vary from short term single pieces of collateral to multifaceted, long-term processes. The Project Manager II will manage, communicate, and implement an operational plan for completing the project; monitor progress and performance against the project plan; take action to resolve operational problems and minimize delays. Identify, develop, and gather the resources to complete the project. This may include preparing designs and work specifications; developing project schedules, budgets and forecasts; and selecting materials, equipment, project staff, and external contractors. Liaise with other operational areas in the organization to secure specialized resources and contributions for the project. Conduct meetings and prepare reports to communicate the status of the project. Set priorities, allocates tasks, and coordinates project staff to meet project targets and milestones. This position supports three departments currently – strategy, business development, and marketing.

Responsibilities:

• Serves as a project manager on major complex projects, initiatives and/or implementation projects 
• Oversees assigned projects including monitoring project performance and compliance with applicable specifications, rules, regulations and laws 
• Responsible for the preparation of initial and final documentation necessary for delivery to customer, systems and programming; insures quality and timeliness of work performed and the final products 
• Develop organizational tools such as project plans, timelines, meeting agendas, conceptual models and presentations to document and communicate project goals and needs, engage stakeholders and define deadlines and accountabilities 
• Establishes schedules and methods for achieving project goals and objectives; and reviews work products, makes corrections and coordinates accordingly with health plan leadership 
• Facilitates communication across distinct functional teams such as medical management, operations, analytics and IT, finance, state and local government, vendors, consultants, executive leadership 
• Develop, maintain and activate systems for deviations from project plans to facilitate decision-making, adjustment to plans and communication to project leadership 
• Maintain executive’s calendar, scheduling meetings and appointments as requested; on own initiative, establishes appointment priorities, reschedules or refuses appointments or invitations, and draws attention to important dates or conflicts. Prioritizes own time according to workload demands. 
• Plans, coordinates and participates in department, cross-departmental, and ministry-level meetings, schedules meeting rooms; orders catering; prepares agendas; does timely mail-outs; takes and transcribes minutes; coordinates follow-up actions. 
• Provides polite, courteous and professional reception and telephone service; tactfully determines nature and urgency of business; answers inquiries and resolves conflicts independently • Reads incoming correspondence; determines deadlines and suspense dates; checks accuracy of documents requiring executive’s signature; summarizes content if needed; provides necessary backup material for executive’s review; offers advice or initiates reply if appropriate; and, coordinates follow-up as necessary. 
• Composes correspondence requiring understanding of hospital operations and policies; researches and prepares special projects or presentations; initiates and maintains large and complex paper and electronic filing systems, develops method for organizing and retrieving information. 
• Makes complex travel arrangements for individual executives or groups, authorizing airline travel, lodging, conference rooms, catering, audio-visual equipment. 
• In the executive’s absence, responds to requests for action or information; if necessary relays to the appropriate staff member; intercepts requests and helps implement action; insures timely response; decides whether executive should be notified of important or emergency matters. 
• Demonstrates competence to perform assigned responsibilities in a manner that meets the population-specific and developmental needs of the members served by the department. 
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties. 
• Is responsible for onboarding and separation of Associates, including coordination with HR, IT, and multiple stakeholders 
• Performs various approval and administrative tasks for all leaders and Associates within Strategy, Marketing and Business Development departments 
• Maintains multiple project task lists and aides in the organization of projects and information related to projects as assigned 
• Prepares agendas and presentation materials for senior executive-level meetings on a routine basis • Performs other duties as assigned. 
• Two years of previous administrative support experience

Requirements:

• Bachelor's Degree

Work Type:

Full Time

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