Front Office Coordinator - 719001

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies.
• Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
• Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.
• Schedule patient appointments and provides appointment reminders.
• Liaison between medical professionals and patients.
• Answer telephone calls in a professional and courteous manner with minimum rings.
• Route phone calls and handle enquires efficiently and courtesy.
• Receive and convey messages verbally, email and in writing.
• Welcome patients and visitors in a polite and courteous manner.
• Monitor patient flow in department.
• Answer non-medical questions for patients.
• Organize and manage workflow.
• Monitor and maintain supplies and forms.
• Maintain supply of snacks, juices and paper items for food consumption.
• Coordinate procedure appointments and availability.
• Optimize patient satisfaction by scheduling service delivery within their preferences.
• File, scan and fax documents
• Protect patients’ rights by maintaining confidentiality of information.
• Comfort patients by anticipating their anxieties and respecting their grief process.
• Maintain cleanliness of the reception/waiting area.
• Utilize team effort to accomplish related tasks as needed.
• Receive diagnostic testing results, recording and distributing results promptly.
• Help patients in distress by responding to emergencies.
• Perform other duties as required.

Education

Required:

    High School

Licenses & Certifications

Preferred:

    C-Heartsaver