Post-Acute Care Call Center Clinical Market Leader

TeamHealth is seeking a quality-driven call solution nurse practitioner to lead innovative our call solution team as a clinical market leader, overseeing telephonic clinical coverage for skilled nursing facilities serving in a key leadership role supporting clinical excellence, quality outcomes, and operational performance across the call solution clinician team.

Working closely with the regional medical director and vice president of operations, the clinical market leader serves as a trusted clinical resource, quality champion, and mentor for clinicians throughout the call solution program. You will have the opportunity to lead others in providing exceptional care during life's pivotal moments while helping foster a culture of quality, accountability, and continuous improvement.

TeamHealth's comprehensive clinical and operational leadership structure, industry-leading onboarding program, and innovative population health data reporting tools will support your success and help guide optimal, timely care for our patient population.

Leadership Structure
The clinical market leader reports directly to the RMD and works in partnership with the VPO. The CML provides leadership, clinical oversight, and quality support for the call solution clinician team while continuing to provide exceptional telephonic clinical coverage for post-acute care facilities. This leadership role is designed for call solution clinicians who desire to advance their leadership skills and career within TeamHealth's post-acute care organization.

Key Responsibilities

• Assist RMD in directing and leading the clinical component of monthly meetings and/or group discussions as applicable to the CML's scope of responsibilities
• Clinical oversight, within call solution, of the following core functions of a call solution clinician: call response times, documentation completion, new hire orientation, scheduling follow-ups, net promoter score (NPS) and nurse satisfaction
• Participation in quality improvement initiatives as applicable
• Function as a higher level of support for clinical advice and recommendations
• Effective/consistent communication
• Customer service
• In conjunction with the VPO or office manager, the CML will interview clinical candidates for call solution
• The monthly time expected for this position is 15 hours/month

Qualifications

• Current and unrestricted NP license
• Demonstrated success providing call solution telephonic clinical coverage in post-acute care settings
• Strong understanding of skilled nursing facility operations and clinical workflows
• Knowledge of post-acute care metrics and quality measures
• Proficiency with P.A.S.S. call solution documentation requirements
• Understanding of the progressive care model in post-acute care environments
• Knowledge of operational and clinical efficiencies within skilled nursing facilities
• Strong understanding of TeamHealth's mission, vision, values, methodology, and business model
• Proven expertise in delivering high-quality telephonic clinical care and achieving positive patient outcomes

Why TeamHealth?
At TeamHealth, you'll join a nationally recognized leader in post-acute care, supported by a comprehensive clinical and operational leadership team dedicated to your success. Through robust onboarding, ongoing mentorship, innovative technology, and data-driven insights, you'll have the resources needed to make a meaningful impact on patient care while advancing your leadership career.

This unique opportunity allows you to combine direct patient care with clinical leadership, helping drive quality outcomes while supporting and developing fellow clinicians across TeamHealth's Call Solution program. Compensation for this part-time position is $20

- 401(k)
- Professional liability insurance
- Access to more than 300 CME/CE offerings in TeamHealth's My Learning
- Ability to commute/relocate: Remote
- Work location: Remote